CUSTOMER RELATIONSHIP MANAGER
Spa
Software designed for your business.
From Adjustments to after-care and everything in between.
Do more adjustments and extensions with Thryv’s spa software to help modernise and manage your business.
Customer Relationship
Manager
Store and organise client information for easy research and follow-up.
Appointments
& Calendar
& Calendar
Easily manage all your appointments in one place.
Communication
Stay connected to your clients through text and email when you need it.
Store and organise client information for easy research and follow-up.
Create custom records for each client including injuries, medications, emergency contact info and routine adjustments. Store documents, special care instructions and notes only accessible to staff members and stay on top of clients and provide a personal experience to each client.
Highlighted Feature: Notes
Add detailed notes, accessible to all staff to track client progress and ensure clients stay on track to recovery.
Pro Tip: Add notes such as adjustments completed, new pains discussed and how the client felt on any given day to be able to follow-up and provide personalised service.
APPOINTMENTS & CALENDAR
Easily manage all your appointments in one place.
Allow clients to schedule and reschedule appointments online and easily follow-up with automated reminders. See all your appointments in one place by day week or month and maximise the number of clients you can see at any given time.
Highlighted Feature: Staff Selection
Show all staff appointments on one calendar or separate calendars to easily identify opportunities to increase or decrease staff workload.
Pro Tip: Designate one color to each staff member to easily identify appointments assign to them on the calendar.
COMMUNICATION
Stay connected to your clients through text and email when you need it.
Respond to messages from your website, client portal or directly from text right in your Thryv Inbox. Send emails or text messages to clients to remind them of upcoming appointments, payments due or just to wish them Happy Birthday!
Highlighted Feature: Thryv Inbox
Keep all your conversations in one place for easy review and follow-up.
Pro Tip: Record payments, schedule appointments and track client history all from the Inbox.
Thryv integrates with Myob, Gmail, Jotform, and more, so you keep everything in sync.
Integrations available with
Thryv App Market and Zapier
EVERYTHING IN ONE SOFTWARE
“With hundreds of clients, one of the biggest struggles is staying organised and communicating. One of my favorite features about Thryv is that all the communication between clients and staff is housed in the software.“
JULIE,
FIT180, USA
Did you know your consumers?
Rely on the Internet to provide accurate information
Consumers rely on online reviews for local companies. They have a fear of being deceived and prefer a trusted service person they can rely on. 1
Want an ongoing relationship with a trusted provider
Professionals with clear lines of communication, who can help them manage their care and are easily accessible have more choices than ever. 2
Read your reviews even if they are a loyal client
Potential clients aren’t the only ones looking at your reviews. Current clients will see them too! If they see that you aren’t rated that well on Google, it may make them question their own loyalty to your practice. 3
1. 2019 -2020 APPA national pet owners survey https://www.americanpetproducts.org/press_industrytrends.asp
2. June 2019 The Balance Careers https://www.thebalancecareers.com/hot-industry-trends-in-pet-businesses-2660622